Privacy Policy
Last updated: 31 October 2024
This Privacy Policy describes how sentinelpeak ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website and services available at sentinelpeak. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a course, contact us for support, or otherwise interact with our services. This may include your name, email address, postal address, phone number, payment information, and any other details you choose to submit.
1.2 Information Collected Automatically
When you visit our website or use our platform, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. We may use cookies, web beacons, and similar tracking technologies to collect this information.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as authentication providers, payment processors, or analytics partners, when you choose to connect those services to your account or when they share data with us in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, process enrolments and payments, deliver course content, and provide customer support.
Communication: To send you service-related notifications, respond to your enquiries, and, where you have consented, send you promotional or educational communications.
Improvement and research: To understand how our services are used, identify technical issues, conduct internal analysis, and improve the quality and functionality of our platform.
Security and compliance: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activities, and to comply with applicable legal obligations.
Personalisation: To tailor content, recommendations, and learning experiences to your preferences and progress.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our services. Cookies are small data files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our services. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.
4. Sharing of Information
4.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our platform, processing payments, sending emails, hosting data, and performing analytics. These providers are contractually required to protect your information and may only use it to perform services on our behalf.
4.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of sentinelpeak, our users, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
4.4 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymise it.
6. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may ask us to correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Portability: You may request that we provide your information in a structured, machine-readable format.
Objection and restriction: You may object to or request that we restrict certain types of processing of your information.
Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
9. Links to Third-Party Websites
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you a direct notification. Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sentinelpeak
The Square, Limerick, P56 V564, Ireland
Email: [email protected]
Phone: +353 1 247 5174