Refund Policy
Last updated: September 14 2025
This Refund Policy describes the conditions under which sentinelpeak ("we", "us", or "our") offers refunds for purchases made through sentinelpeak. By completing a purchase, you confirm that you have read and understood this policy.
1. General Refund Eligibility
Refund requests are evaluated on a case-by-case basis. To be considered eligible, a request must be submitted within the timeframe specified below and must meet the applicable conditions described in this policy. Refunds are not guaranteed in all circumstances.
1.1 Eligible Circumstances
You may be eligible for a refund if:
— The service was not delivered as described at the time of purchase.
— A technical failure on our end prevented you from accessing content you paid for, and we were unable to resolve the issue within a reasonable timeframe.
— You were charged more than once for the same transaction due to a system error.
1.2 Ineligible Circumstances
Refunds will generally not be issued in the following situations:
— You changed your mind after completing a purchase.
— You did not use the service or access the content during the subscription or access period.
— Your account was suspended or terminated due to a violation of our Terms of Service.
— You experienced issues caused by your own device, internet connection, or third-party software.
— The request is submitted after the eligible refund window has closed.
2. Refund Request Window
Refund requests must be submitted within 14 days of the original purchase date. Requests received after this period will not be considered unless exceptional circumstances apply, at our sole discretion.
3. Subscription Plans
3.1 Monthly Subscriptions
For monthly subscription plans, refunds may be requested within 14 days of the initial charge. Renewal charges are generally non-refundable unless a billing error occurred. We recommend cancelling your subscription before the next billing cycle if you do not wish to continue.
3.2 Annual Subscriptions
For annual subscription plans, a prorated refund may be considered for the unused portion of the subscription period, provided the request is submitted within 14 days of the charge. After 14 days, annual subscription fees are non-refundable, though access will continue until the end of the paid period.
3.3 Cancellation
Cancelling a subscription stops future billing but does not automatically trigger a refund. If you believe you are entitled to a refund following cancellation, you must submit a separate refund request as described in Section 5.
4. One-Time Purchases
For individual course purchases or one-time access fees, refunds may be requested within 14 days of purchase, provided that less than 20% of the purchased content has been accessed or completed. Once a significant portion of content has been consumed, the purchase is considered fulfilled and refunds will not be issued.
5. How to Request a Refund
To submit a refund request, please contact our support team using the details below:
Email: [email protected]
Phone: +353 1 247 5174
Address: The Square, Limerick, P56 V564, Ireland
Your request should include:
— Your full name and the email address associated with your account.
— The date of purchase and the product or plan purchased.
— A clear description of the reason for your refund request.
— Any supporting information or evidence where applicable.
We aim to respond to all refund requests within 5 business days of receipt.
6. Refund Processing
Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider, but typically take between 5 and 10 business days to appear on your statement. We are not responsible for delays caused by banks or payment processors.
Refunds will be issued in the same currency as the original transaction. We are not responsible for any currency conversion losses or fees imposed by your financial institution.
7. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card provider before contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to reach out to our support team first, as most issues can be resolved promptly without the need for a formal dispute.
8. Promotional and Discounted Purchases
Purchases made using promotional codes, discounts, or special offers may be subject to modified refund terms communicated at the time of the promotion. Where no specific terms were stated, this standard Refund Policy applies.
9. Free Trials
If a free trial converts to a paid subscription, you will be notified in advance. If you do not wish to be charged, you must cancel before the trial period ends. Charges resulting from a failure to cancel a free trial are generally non-refundable, though we may consider exceptions at our discretion.
10. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Refund Policy or wish to discuss your specific situation, please do not hesitate to get in touch:
Sentinelpeak
The Square, Limerick, P56 V564, Ireland
[email protected]
+353 1 247 5174
Sentinelpeak